Some questions to start from :
o What is feedback exactly and what is its use?
o How do feedback, criticism and coaching differ?
o How do you give and receive feedback in a constructive manner?
o How do you get your message across clearly and respectfully?
o Are you aware of your non-verbal cues while giving or receiving feedback?
After taking this course :
o you understand the mechanisms behind interpersonal communication;
o you can give constructive feedback without hurting anyone’s feelings;
o you are equipped with tools to handle delicate situations in a positive way;
o you can provide each team member with more targeted follow-up;
o you communicate more efficiently, which will lead to better results.
Duration: 1 or 2 days
Method:Situation-Based Learning ©
Materials for participants: