Feedback, the broccoli of communication: giving and receiving effective feedback

This training is available:




Broccoli. Rarely our favourite vegetable but it is good for us. Just like feedback. Feedback helps us reach goals, fulfil potential, improve collaborations and forms an essential part of business communication. However, we do not like to give or receive it. Effective feedback is directed at behaviour, not at a person. It is honestly and respectfully expressed and is welcomed by the receiver.

Programme of this training

  • To discover via a quick test why feedback is so important for the development of your employees and how it helps you adjust your management skills.
  • To discover the different phases of a feedback conversation, the traps when giving feedback and the Johari window to help you give constructive feedback.
  • To learn about the two types of employee mindsets and to communicate constructively and positively with them. You will learn the difference between ‘Growth Feedback’ and ‘Fixed Feedback’.
  • To learn how to receive feedback in a constructive manner and to dismantle your instinctive and automated response.
  • To practice the acquired techniques and experience their impact in practical situations. In this way you will discover how they work, what they can contribute and how you can implement them easily in your daily work context.

What will you get out of this journey?

You will become fully aware of the importance of feedback conversations by practicing them. You will learn how to have such a conversation in a constructive and respectful manner. You will also learn that receiving feedback in a positive way is just as important as giving it. In short, you will become convinced by the power of feedback as a tool for your own development as well as that of your employees.



  • Situation-Based Learning
  • Brain-Based Learning


  • Concrete cases
  • Role-play in group
  • Exchanging experiences
  • « Best practices »


  • Visual aids
  • Practical information sheets
  • A personal action plan

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Feedback, the broccoli of communication: giving and receiving effective feedback